Overview#
Get personalized support and assistance from our dedicated team. Schedule consultations, request callbacks, submit inquiries, and access help resources all in one convenient location.Features#
Schedule a Consultation#
Book one-on-one appointments with our support team:Funding application assistance
Real-time availability calendar
Select date and time that works for you
Automatic time zone adjustment
Email confirmation with meeting details
Calendar invitation (.ics file)
Request a Callback#
Prefer a phone call? Request a callback:Choose preferred callback time
Standard requests: Within 24 hours
Urgent requests: Within 4 hours
Emergency issues: Same day
Submit an Inquiry#
Send detailed questions or issues:Attach files or screenshots
Normal priority: 24-48 hours
Low priority: 2-3 business days
Live Chat Support#
Available during business hours:Instant messaging with support agent
Transfer to specialist if needed
Monday-Friday: 9 AM - 6 PM EST
Saturday: 10 AM - 4 PM EST
Knowledge Base#
Browse self-service help articles:Helpful/not helpful ratings
Video Tutorials#
Watch step-by-step guides:Linking your bank account
Understanding your credit report
Support Ticket Tracking#
Monitor your submitted requests:Status (New, In Progress, Resolved, Closed)
View conversation history
Add additional information
Live Chat - Instant support during business hours
Phone - Call our support line
Appointment - Schedule video or phone consultation
Help Center - Browse articles and tutorials
How to Schedule an Appointment#
1.
Click "Schedule Consultation"
3.
Choose available date and time
4.
Provide contact information
5.
Add meeting notes (optional)
7.
Receive confirmation email
8.
Join meeting at scheduled time
How to Request a Callback#
3.
Select preferred callback time
4.
Describe your issue briefly
8.
Await call from support team
How to Submit an Inquiry#
4.
Provide detailed description
5.
Attach relevant files (optional)
8.
Track status in your tickets
Common Support Topics#
Account Issues#
Funding Applications#
Next steps after approval
Bank Accounts#
Credit Reports#
Technical Problems#
Support Hours#
Monday-Friday: 9 AM - 6 PM EST
Saturday: 10 AM - 4 PM EST
Responses within 24-48 hours
Critical issues handled same day
Response Guarantees#
We're committed to timely responses:Urgent Issues: 4 hours or less
Standard Inquiries: 24-48 hours
General Questions: 2-3 business days
Scheduled Appointments: Confirmed within 1 hour
Screenshots if applicable
Steps you've already tried
Relevant dates or transaction IDs
Check platform status page
Try basic troubleshooting
Support Quality#
Professional and courteous service
Knowledgeable support agents
Feedback#
Rate your support experience
Provide feedback on resolution
Report exceptional service
Emergency Situations#
Select "High Priority" when submitting
Call support line directly
Use live chat if available
Include "URGENT" in subject line
Suspicious account activity
Time-sensitive funding deadline
Critical application error
Privacy and Security#
Your information is protected:Secure communication channels
Confidential conversations
Privacy policy compliance
No information shared without consent
Accessibility#
We're here to help everyone:Language assistance available
Accommodations upon request
Modified at 2026-01-15 15:57:10
